Frequently Asked Questions
What time is check-in?
Check-in is any time after 3:00 pm on the night of your check-in date. Kindly reach out to the hotel for arrivals after midnight. Early check-ins must be requested and are subject to an early check-in fee.
What time is check-out?
Check-out is any time before 11:00 am on the morning of your check-out date. Late check-out is subject to availability and at the discretion of the hotel. Please note a late check-out fee will be applied.
How can I proceed if I am expecting to arrive after midnight?
Our friendly guest service agents are on shift, 24 hours, 7 days per week and can check you in at any time after 3:00 pm on your check-in date.
What is needed to check-in?
Upon check-in, we require a valid photo ID for domestic guests & passports for international guests. We also require a valid credit card with a chip, as we do not accept cash. Kindly inform your financial institution prior to your travels. We accept Visa, MasterCard, American Express, & Discover.
What is your cancellation policy?
Generally, upon booking we require a 20% deposit to secure the reservation. This deposit is refundable up until two weeks prior to check-in with the remaining balance due upon check-in. Should the reservation be canceled within our cancellation window; the deposit will be refunded. If not, the deposit is forfeited. Kindly note that this does not apply to non-refundable reservations or packages. Non-refundable reservations & packages are charged in full upon booking & cannot be refunded or amended.
Is there an on-site restaurant?
Yes! We are pleased to announce that our restaurant Madre is open Wednesday-Sunday for dinner. Brunch soon to follow!
Do you allow pets?
No, we are not pet friendly. By law we are required to accept service animals. Per ADA, service animals are trained to assist with a task. We do not accept therapy or emotional support animals.
Do you offer smoking rooms?
Franklin Guesthouse is 100% non-smoking.
Do you offer parking?
We are located in a residential neighborhood, in which there is free street parking. We do advise all guests to be cautious of alternate street parking. On weekends and holidays, parking rules are suspended.
Does the hotel provide a shuttle?
Yes, Franklin Guesthouse offers our guests a luxury, local shuttle service. This courtesy service is offered on a first come, first serve basis daily from 7:00 am-10:30 pm with a one mile radius.
Does your shuttle go to the airport?
Our luxury shuttle is a local service; however, our friendly Guest Service Agents are always delighted to assist you in reserving a private, third party car to the airport of your choice at an additional fee.
Is luggage storage available?
Yes, upon check-out or prior to check-in, our bellmen are happy to store luggage for guests. Feel free to explore Brooklyn throughout the day and your luggage will be secure and ready to pick up upon your return.