Frequently Asked Questions
What time is check-in?
Check-in is any time after 3:00 pm on the night of your check-in date. Kindly reach out to the hotel for arrivals after midnight. Early check-ins must be requested and are subject to an early check-in fee.
What time is check-out?
Check-out is any time before 11:00 am on the morning of your check-out date. Late check-out is subject to availability and at the discretion of the hotel. Please note a late check-out fee will be applied.
How can I proceed if I am expecting to arrive after midnight?
Our friendly guest service agents are on shift, 24 hours, 7 days per week and can check you in at any time after 3:00 pm on your check-in date. No-show bookings for multiple nights will be held until 12pm the day after the intended arrival date and it is the guests’ responsibility to inform us if the rest of the stay is needed.
What is needed to check-in?
Upon check-in, we require a valid photo ID for domestic guests & passports for international guests. We also require a valid credit card with a chip, as we do not accept cash. Kindly inform your financial institution prior to your travels. We accept Visa, MasterCard, American Express, & Discover. We are unable to check-in a guest with a different credit card, if said credit card holder is not present. If you intend to pay for someone’s stay and you will not be present at check-in to show your payment card, for the protection of the card holder, a completed Credit Card Authorization Form is required. Please contact the hotel directly to make arrangements.
What is your minimum age requirement?
Our minimum age requirement is 25 years old.
What is your cancellation policy?
Generally, upon booking we require a 20% deposit to secure the reservation. This deposit is refundable up to 48 hours prior to check in. If cancelled after, you will forfeit your deposit or be charged one night’s room and tax, whichever is greater. The remaining balance of the total stay will be billed on arrival date.
Is there an on-site restaurant?
Yes! We are pleased to announce that our restaurant Madre is open Wednesday-Sunday for dinner. Brunch soon to follow!
Do you allow pets?
No, we are not pet friendly. By law we are required to accept service animals. Per ADA, service animals are trained to assist with a task. We do not accept therapy or emotional support animals.
Do you offer smoking rooms?
Franklin Guesthouse is 100% non-smoking.
Do you offer parking?
We are located in a residential neighborhood, in which there is free street parking. We do advise all guests to be cautious of alternate street parking. On weekends and holidays, parking rules are suspended.
Does your shuttle go to the airport?
Our friendly Guest Service Agents are always delighted to assist you in reserving a private, third party car to the airport of your choice at an additional fee.
Is luggage storage available?
Yes, upon check-out or prior to check-in, our bellmen are happy to store luggage for guests. Feel free to explore Brooklyn throughout the day and your luggage will be secure and ready to pick up upon your return.
Do you accept room blocks or group bookings?
Unfortunately due to our size, we are unable to accept group reservations. Over two reservations under the same party & credentials are considered a group booking. Group bookings are subject to be moved to our sister properties or canceled.